For plan managers
This page provides everything you need to assess and process a Nelli Smart Hub invoice. All information is sourced from NDIS guidelines and pricing arrangements.
Provider details
| Legal entity | Nelli Co Pty Ltd |
|---|---|
| ABN | 43 665 507 326 |
| NDIS registration status | Registered provider |
| Registration date | 25 February 2025 |
| Registration groups | 0103, 0112, 0123, 0124 |
| Product | Nelli Smart Hub Pro |
| Price (ex GST) | $417.27 |
| Price (inc GST) | $459.00 |
| GST status | GST-free for NDIS participants as assistive technology |
| Subscription | None. One-off purchase. All features included. |
| Contact |
You can verify Nelli's registration independently using the NDIS Provider Finder:
Is Nelli assistive technology?
This is the most common question we receive from plan managers. The answer is yes, and the basis for that answer is the NDIA's own definition.
The NDIS defines assistive technology as:
📎 Source: NDIS — Assistive technology explained"Equipment or devices that help you do things you can't do because of your disability. Assistive technology may also help you do something more easily or safely."
The NDIS AT definition does not require a device to be:
- Physically modified or adapted for disability use
- Exclusively designed for people with disability
- Unavailable to the general public
The test is functional purpose and whether the support is reasonable and necessary for the participant's disability-related needs.
Why Nelli meets the AT definition
The Nelli Smart Hub is a closed system. It has no web browser, no app store, no social media, no streaming, and no gaming. It cannot function as a general-purpose tablet or smart device in any capacity. Its sole function is supporting daily routine management, task initiation, and independence in home living activities through visual schedules, audio prompts, and a reward-based system.
This makes Nelli functionally distinct from consumer technology. It supports participants to complete daily living tasks they have difficulty doing independently due to their disability, which is precisely the function the NDIS AT definition describes.
In May 2026, the NDIA provided written correspondence confirming that the Nelli Smart Hub may qualify as low-cost assistive technology where it meets the reasonable and necessary criteria. A copy of this correspondence is available in the resources section below.
Registration groups and pricing
| Group | Support category | Participant goals it commonly aligns with |
|---|---|---|
| 0103 | Assistive products for personal care and safety | Self-care routines, personal hygiene, morning and evening independence |
| 0112 | Assistive equipment for recreation | Leisure participation, social engagement, community activities |
| 0123 | Assistive products for household tasks | Household task management, domestic routines, independence at home |
| 0124 | Communication and information equipment | Task sequencing, time awareness, information processing, communication support |
0103 is the most commonly used registration group for Nelli claims.
| Price ex GST | $417.27 |
|---|---|
| Price inc GST | $459.00 |
| GST treatment | GST-free as assistive technology for NDIS participants |
| Subscription | None. One-off purchase. |
| Shipping | Free Australia-wide |
Assistive technology is GST-free under Australian tax law where it is purchased for use by a person with a disability. The Nelli Smart Hub qualifies under this exemption.
Low-cost AT — no pre-approval required
The Nelli Smart Hub is low-cost assistive technology under NDIS pricing definitions.
The NDIS defines low-cost AT as items under $1,500 per item. For low-cost AT, the NDIA states:
📎 Source: NDIS — Providing assistive technology"When the assistive technology costs less than $1,500 and it is a low-risk item, you don’t need to:
- give us quotes
- evidence
- assessments
- ask us for approval before you buy it."
A written NDIA pre-approval is not a standard requirement for low-cost AT. Eligibility is determined by whether the support is reasonable and necessary for the participant's disability-related needs, not by a blanket pre-approval process.
Common assessment questions
Resources
NDIA Written Correspondence (May 2026)
Written response from the NDIA confirming the Nelli Smart Hub may qualify as low-cost AT where it meets the reasonable and necessary criteria.
Download →NDIS Classification and Funding Evidence
Provider details, AT classification rationale, NDIA-sourced responses to common assessment questions, and registration group quick reference.
Download →Product Description
Full product overview, feature list, functional capacity domains, and NDIS goal alignment.
Download →AT Comparison Snapshot
Functional comparison of Nelli against lower-cost alternatives. Prepared specifically to support plan manager and NDIA delegate assessment.
Download →Questions about a specific claim?
If you have a question about a specific invoice or need additional documentation to support your assessment, contact us directly.