Nelli and NDIS
Nelli is a registered NDIS provider. If you or your child has an NDIS plan, you may be able to use your funding to purchase the Nelli Smart Hub and we're here to make that process as straightforward as possible.
Registered NDIS Provider
Nelli Co Pty Ltd, registered since 25 February 2025.
4 Registration Groups
Registered across four assistive technology support categories.
Purpose-built assistive technology
A closed system designed specifically for daily routines. Not a tablet, not a general smart device.
Could your NDIS funding cover Nelli?
NDIS funding is based on each participant's individual goals and plan. The NDIA does not pre-approve specific products and whether Nelli can be purchased using your NDIS funding depends on how goals are written and what supports are included in the plan.
That said, many Australian families have successfully used their NDIS funding to purchase Nelli, particularly where goals relate to:
- Building independence in daily living activities
- Establishing predictable routines and reducing reliance on verbal prompting
- Improving task initiation, sequencing, and time awareness
- Supporting emotional regulation around transitions
- Developing executive functioning skills
Nelli is registered across four support categories, which means there are multiple potential funding pathways depending on the plan:
| Registration group | Support category |
|---|---|
| 0103 | Assistive products for personal care and safety |
| 0112 | Assistive equipment for recreation |
| 0123 | Assistive products for household tasks |
| 0124 | Communication and information equipment |
We always recommend speaking with your plan manager, support coordinator, or therapist to confirm which category best fits your goals before submitting a claim.
Nelli is purpose-built assistive technology
This distinction matters, particularly when it comes to NDIS funding decisions.
Unlike tablets, smartphones, or general-purpose devices, the Nelli Smart Hub has no web browser, no app store, no social media, no streaming, and no gaming. It is a closed system with a single purpose: helping participants build routines, independence, and daily living skills through visual schedules, audio prompts, and a structured reward system.
This makes Nelli functionally different from a generic smart device. Plan managers and NDIA delegates assessing Nelli claims should refer to our Plan Manager Resources page, which includes a full product overview, AT comparison documentation, and registration group rationale.
Getting started with NDIS funding for Nelli
-
Check your plan
Talk to your plan manager, support coordinator, or therapist to confirm Nelli aligns with your goals and which registration group is most appropriate.
-
Request your invoice
Complete our simple invoice request form. Once submitted, we'll automatically generate your NDIS-compliant invoice and email it directly to you, along with a recommendation letter template to share with your therapist or OT.
-
Submit your claim
How you submit depends on your plan management type. Plan-managed: forward the invoice and any supporting documents to your plan manager and they'll submit the claim on your behalf. Self-managed: submit the invoice directly through the myNDIS portal and wait for approval before making payment. Agency-managed: select "agency-managed" on the invoice request form and we'll submit the claim through the MyPlace portal on your behalf. A $44 administration fee applies.
-
Nelli arrives
Once your claim is approved and payment is received, we'll process and dispatch your order and notify you by email. For agency-managed claims, please allow up to six weeks for the NDIA to process the invoice. This is outside our control, but we'll keep you updated every step of the way.
Resources and support
We've created dedicated resources for each part of the NDIS journey.
For participants and families
Understanding NDIS funding, how to submit a claim, what to do if it's rejected, and how to get the most out of your Nelli.
For therapists and clinicians
Clinical documentation, AT comparison resources, recommendation letter templates, and guidance on writing reports that support successful claims.
For plan managers
Product overview, registration group rationale, AT classification documentation, and everything needed to process a Nelli invoice with confidence.
Not sure where to start?
If you have a plan manager or support coordinator, they're your best first port of call. They know your plan and can confirm whether Nelli is a good fit for your funding.
If you have a question about Nelli as a product, our registration groups, or the invoice process, we're always happy to help with that side of things.
Here's our NDIS FAQs
-
Yes, this is our most common request. If your plan will only cover part of the cost, we can split your order into two invoices: one for the amount your plan manager will pay, and one for the gap amount you pay directly.
Here's how: first use the NDIS invoice request form on our website to generate your invoice, then email us at support@nelli.com.au with your invoice number and the details of the split. We'll split it and email the new invoices back to you. Once all payments have cleared, we dispatch your Nelli straight away. -
Absolutely. If you have more than one NDIS participant in your family, we can divide the order across separate invoices, one per participant, each with that participant's name and NDIS number. Generate your invoice using the NDIS invoice request form on our website, then email us the invoice number along with each participant's full name and NDIS number. We can also add a further invoice for any gap you're paying yourself.
-
No problem. If your plan manager advises the remaining budget won't cover the full amount, email us your invoice number and how much the plan can pay, and we'll reissue the invoice as a split: plan funds for what's available, and the balance payable by you directly.
-
Use the NDIS invoice request form on our website. You'll instantly be emailed your invoice along with everything you need to support your claim: a product description, an OT recommendation letter template, and written NDIA correspondence confirming Nelli may be considered low-cost assistive technology.
Haven't received it within a few minutes? Check your junk/spam folder first. If it's still missing, email support@nelli.com.au and we'll resend it. -
The Nelli Smart Hub is a closed, single-purpose assistive technology device with no web browser, app store, streaming, social media or gaming. It's purpose-built to support daily routines, independence and capacity building, and qualifies as low-cost assistive technology.
At $417.27 (GST free) it sits under the $500 low-cost AT threshold, so formal AT assessment or pre-approval is not required as standard. In May 2026, the NDIA confirmed this in writing, and a copy is included with every invoice. Whether it can be funded from your plan depends on your individual goals and supports; your plan manager or support coordinator can confirm. -
Nelli is most commonly claimed under:
03_090000911_0103_1_1 Low Cost AT, Personal Care and Safety (Core, Consumables)Some participants also successfully claim under:
03_222100911_0124_1_1 Low Cost AT, Communication and Cognitive Support (Core, Consumables) -
Don't be disheartened. This is common, and many families have had it overturned. Two options:
- Forward your plan manager the NDIA correspondence included with your invoice, noting that low-cost AT does not require individual NDIA pre-approval.
- Forward your plan manager's email to support@nelli.com.au and we'll respond to them directly on your behalf. We do this regularly and know exactly how to frame it.
We also recommend including a letter of support from an allied health professional. A template is included with every invoice.
-
That's GST. NDIS purchases are GST free, so your invoice is $417.27 rather than the standard retail price of $459. You're not missing anything, it's the same Nelli Smart Hub.
-
It depends on how your plan is managed:
- Plan managed: Forward your invoice to your plan manager to pay on your behalf.
- Self managed: Submit your claim through the NDIS portal, then pay us using the bank details on your invoice once the claim is paid to you. Please reference your invoice number.
- Agency managed: We'll lodge the claim through the portal with you; we'll be in touch after you request your invoice.
Not sure how your plan is managed? Check your NDIS portal or ask your support coordinator.
Please don't purchase through the website checkout if you're using NDIS funding.
The correct process is to request an invoice first and pay via the bank details on it. This keeps your paperwork NDIS-compliant and avoids duplicate orders. -
The moment your payment (or the last part of a split payment) clears into our account, we process and dispatch your order and email you tracking details
-
Yes. We can update the shipping address, address the invoice to your plan manager, change the participant, or reissue with a new invoice number. Just email support@nelli.com.au with your invoice number and the change needed.
See more frequently asked questions HERE!