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Nelli is a software & hardware smart home hub for kids (aged 4 to 12 years) that integrates technology with behavioural science, offering parents a stress-free solution to instil good habits in children through a combination of customisable tasks, interactive features, reminders and positive reinforcement, empowering children to take ownership of their responsibilities while fostering independence, self-motivation, and encouraging positive behaviour.

Nelli is a smart home hub designed to simplify and enhance your family's daily routines. Here's how it works:

1. Customisable Profiles: Each child can have their own profile, where parents can set up daily tasks and chores tailored to their age and abilities.
2. Interactive Task Management: Tasks are presented in a fun, interactive way, using gamification to keep children engaged. They can earn star points for completing tasks, which can be redeemed for rewards.
3. Behavioural Science Integration: Nelli uses principles of behavioural science to promote positive habits. Friendly reminders and prompts help children stay on track without constant parental intervention.
4. Visual and Auditory Cues: Nelli provides visual schedules and auditory reminders to help children remember their tasks and stay focused, making it especially helpful for neurodivergent children.
5. Parental Control: Parents can easily set up and modify tasks, track progress, and adjust rewards through the Nelli app. Access to parent only settings are protected by a PIN code. Optional email notifications are sent when tasks are missed and need attention, when a child has earned enough stars to redeem a reward and when a child has chosen to redeem a reward, plus more.
6. Encourages Independence: By making routines fun and rewarding, Nelli helps children develop a sense of responsibility, independence and time management skills, reducing the need for constant reminders and supervision.

No. The Nelli Smart Hub is forever subscription free with all its core features on the hub and includes free lifetime feature and software updates. The team are always adding in new features and updates to make family life even smoother.

There is the optional mobile Parent App you can choose to use on the go but it’s not necessary to use Nelli. There are no features available in the Parent App that aren't already available on the Hub.

Nelli is purpose-built for children’s independence. It doesn’t just display information – it guides, prompts and motivates kids to take ownership of their routines.

While a family calendar is designed to display appointments, events and schedules, Nelli helps children follow through with the tasks and routines that happen throughout the day. With visual and audio prompts, timers, task tracking and rewards, Nelli helps children know what to do next while reducing the need for constant reminders from parents and carers.

When you purchase Nelli you receive lifetime access to our behavioural science backed software & your new sleek smart touchscreen home hub device. As well as endless customer support, software updates and oodles of fun for your child/children.

Nelli's routine and rewards features are designed for children aged 4-12 years, however, it could also be well suited for older children with disabilities, teens, parents and every member of the family that benefits from routine structure.

Nelli motivates children by turning tasks into engaging games with a star points system and a rewards feature. It encourages them to complete tasks and earn star points, promoting a sense of achievement. The rewards feature is optional, it can be used as an extra incentive by allowing kids to cash-in their star points to redeem a reward as agreed on and set up together with your child.

Nelli is designed for families with children aged 4-12, including neurodiverse children and parents. It aids parents, educators, and therapists in teaching children independence, responsibility, and time management skills through structured routines.

Nelli encourages positive behaviour through a system of customisable tasks and rewards. It positively reinforces good habits and completion of chores, incentivising children with a sense of accomplishment. We recommend setting up the tasks and rewards together with your child as this will get them excited, involved immediately, and open conversation about expectations of contribution and responsibilities of your child. And if you choose to set up rewards, it will help them understand that they need to uphold their end of the deal to get the reward, which teaches them about self-accountability and consequences. All of which are important life skills.

Yes, parents have access to a dashboard where they can monitor and track their child's task completion, progress towards goals, and overall engagement with the platform. Parents can also choose to enable email notifications to know when a child has missed a task, has earned enough stars to redeem a reward or has chosen to redeem a reward, plus more.

Absolutely. Nelli is built to cater to a diverse range of learning styles and needs, making it an inclusive platform for all children to develop and grow. Nelli incorporates visual graphics and text to talk audio features to cater for non-readers and visually impaired children. Nelli's ability to structure customisable tasks with icons and an easy to read timer clock means children can focus on one activity/task at a time, supporting executive functioning and children who may become easily overwhelmed.

No, the Nelli software is locked on the hub device, and no other apps can be downloaded or accessed (closed-system). This ensures a focused and safe environment for your child's routines and tasks.

Absolutely. While Nelli was originally designed with children in mind, it is now used by many teens and adults who benefit from routine support, reminders and visual structure.

Nelli includes a range of backgrounds and avatar characters to suit different ages and preferences, along with options such as digital and analogue clock screen savers, reduced animations and the ability to turn celebrations off per profile. Each profile can be fully customised, allowing families to create an experience that feels age-appropriate for the individual using it.

Many parents also use Nelli for their own tasks and routines alongside their children. 💛

Yes. Nelli requires a Wi-Fi connection to stay updated with new feature releases, sync tasks, and deliver reminders. Once connected, it works seamlessly as part of your home.

Yes there is! Check out the mobile Parent App FAQs below.

If you already have an NDIS invoice from us, simply use the bank details listed on the invoice to pay for it. Ensure you reference the invoice number so we can match it to your invoice.

If you don't have an NDIS invoice yet, more details can be found on our NDIS page.

If it's still logged into the previous owner's account, use the PIN code 3004 to unlock, head to the settings menu and log out at the bottom. You will then see an option to create a new account where you'll be guided through the easy step by step set up process.

If you are experiencing issues with connecting to wifi, installing updates, or the device, more often than not, a factory reset will resolve this. To perform a factory reset on the Hub there are a few options (don't worry, you won't lose any of your Nelli account data):

1. If you are logged into your Nelli account:

• Unlock with your PIN
• Head to the settings menu
• Scroll down to 'Open device settings'
• Select 'Reset options'
• Select 'Erase all data (factory reset)'

2. If you are on the Welcome screen:

• Select 'Help'
• Enter the code 3004
• Scroll down and open 'System'
• Select 'Reset options'
• Select 'Erase all data (factory reset)'

If your Nelli displays "Unknown SSID" or frequently disconnects from Wi-Fi, it may be related to how your router manages different network bands.

Many modern routers combine 2.4 GHz and 5 GHz Wi-Fi bands under a single network name and automatically switch devices between them. While Nelli supports both 2.4 GHz and 5 GHz networks, some routers using "band steering" or "smart connect" can occasionally cause connection instability.

Possible solutions:

• Restart your router and Nelli device
• Check that your Wi-Fi signal is strong near the Nelli
• Disable "Smart Connect" or "Band Steering" in your router settings
• Create a separate 2.4 GHz Wi-Fi network and connect Nelli to that network

Many families find that separating the 2.4 GHz network resolves the issue immediately.

If the issue continues, please contact our support team and we'll be happy to help. support@nelli.com.au

Yes! The Nelli hub features a simple, step-by-step onboarding process that guides you through setting up your child's profile, creating a task, and optionally setting up a reward.

A quick virtual tour of the home screen also provides a brief overview of your hub's features.

To make setup even easier, we've included a quick-start guide in the box. It covers the setup steps, an overview of task types, tips for setting up rewards and using the star point system, plus example tasks and schedules to help you get started.

You'll also find a QR code on the in-box guide, which takes you directly to our Nelli How-To Library — a collection of step-by-step videos, troubleshooting tips, and short articles.

Our blog section on our website is packed with great tips for making the most of your Nelli hub.

And if you ever need support, we're here to help! Simply reach out to us at support@nelli.com.au, and we'll be happy to assist.

Absolutely. Nelli has been designed so that it can be fully customised to suit any family's needs and schedule. There are multiple types of tasks to choose from. Tasks are 100% customisable. Parents are in control of setting the number of allocated stars for each task, as well as rewards for goal setting in collaboration with your child. Whether it's monetary rewards, experiences and everything in between you can set the rewards that work best for your family.

Have a large family? No problem! Nelli offers you the ability to create unlimited profiles. No one misses out on the fun.

Yes. Your profile can be simultaneously used across multiple Nelli devices. Whether that be within your home or seamlessly integrating a profile for co-parenting and blended families.

Nelli integrates behavioural science with technology to specifically engage children. Its child-centric design, gamification, and reward system are tailored to make routine management interactive and enjoyable.

You can purchase Nelli here.

Nelli is designed for everyone, no matter how tech-savvy you are. With its easy profile setup and functionality, you'll be setup in no time at all! You can view the setup instructions here.

Data security is a top priority for Nelli. We use industry-standard encryption and best practices to ensure all user data, particularly children's data, is securely stored and protected.

Absolutely. Nelli comes with a 12-month warranty for peace of mind. If you have any issues, our team will work with you to resolve them quickly. We also offer a 30-day returns policy if you change your mind — just return your hub in its original condition for a full refund.

Please note: Orders placed using NDIS funds or via NDIS invoices are not eligible for the 30-day return policy, however if there are any issues with your hub then will work with you to replace.

Yes! Nelli can be set up to work across different environments. Each hub is tied to your family's account, so if you'd like one in each household, routines can stay consistent for your child no matter where they are. This helps provide stability and predictability, especially in co-parenting situations.

We're here for you long after checkout. You'll have access to our friendly support team via email, chat, and phone if you ever need help. Plus, our online Help Centre is packed with tips, troubleshooting guides, and ideas for getting the most out of your Nelli.

Nelli is just a baby, only launched early 2025. We are constantly listening to our community and always enhancing and improving Nelli with cool new features and updates. When you own a Nelli hub you get free lifetime access to all core software updates and features.

The Nelli Parent App lets you manage your child’s routines, tasks, and rewards from your phone — anytime, anywhere. It works seamlessly with the Nelli Smart Hub to keep family routines running smoothly, even when you’re on the go.re.

The Nelli Parent Mobile App is available for Apple and Android products. You can download it in your app store. 

No — the Nelli Smart Hub works perfectly on its own.

The Parent App is completely optional and designed to make managing routines even easier for parents who want remote access and extra flexibility.

There are no features available in the Parent App that aren't already available on the Hub.

The mobile Parent App lets you:

1. Add or edit tasks on the go
2. Create or update rewards anytime
3. Set reminders without being near the Hub
4. View your child’s progress from anywhere
5. Manage parental controls and settings easily
6. Receive push notifications and reminders to your phone

Everything syncs instantly with your Nelli Hub.

Yes. Any changes you make in the app sync instantly to your Nelli Smart Hub, so kids always see the most up-to-date routines and tasks.

Absolutely. You can manage multiple child profiles and sync across multiple Nelli Hubs — perfect for larger families or different rooms in the home.

Yes. The Parent App supports multiple hubs and locations, making it ideal for co-parenting or shared care arrangements where consistent routines matter.

The Parent App is optional and requires a small subscription to support ongoing development and new features. $4.99/month or $50.99/year. Cancel anytime. There is a 7-day FREE trial to get you started.

The Nelli Parent App is designed to work with the Nelli Smart Hub and cannot be used on its own.  All core Nelli features are fully available on the Smart Hub with no ongoing subscription.

Yes. Both the Parent App and Nelli Hub receive automatic updates, bringing you new features and improvements at no extra cost.

The Nelli Parent App is available on the App Store and Google Play Store. 

The Nelli Parent App is designed to work with the Nelli Smart Hub and cannot be used on its own.  All core Nelli features are fully available on the Smart Hub with no ongoing subscription.