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Here’s all our frequently asked questions to help you on your way to streamlined routines and stress-free parenting.

We’re parents too, and we know how overwhelming routines (and tech!) can sometimes feel. That’s why we built Nelli — to take the stress out of daily life, give kids the confidence to manage their own routines, and give parents a little more breathing room.

If you don’t see your question answered here, our friendly team is always just a message away. We love hearing from families and are here to help. Message us at [email protected].

Nelli is a software & hardware smart home hub for kids (aged 4 to 12 years) that integrates technology with behavioural science, offering parents a stress-free solution to instil good habits in children through a combination of customisable tasks, interactive features, reminders and positive reinforcement, empowering children to take ownership of their responsibilities while fostering independence, self-motivation, and encouraging positive behaviour.

Nelli is a smart home hub designed to simplify and enhance your family’s daily routines. Here’s how it works:

  1. Customisable Profiles: Each child can have their own profile, where parents can set up daily tasks and chores tailored to their age and abilities.

  2. Interactive Task Management: Tasks are presented in a fun, interactive way, using gamification to keep children engaged. They can earn star points for completing tasks, which can be redeemed for rewards.

  3. Behavioural Science Integration: Nelli uses principles of behavioural science to promote positive habits. Friendly reminders and prompts help children stay on track without constant parental intervention.

  4. Visual and Auditory Cues: Nelli provides visual schedules and auditory reminders to help children remember their tasks and stay focused, making it especially helpful for neurodivergent children.

  5. Parental Control: Parents can easily set up and modify tasks, track progress, and adjust rewards through the Nelli app. Access to parent only settings are protected by a PIN code. Optional email notifications are sent when tasks are missed and need attention, when a child has earned enough stars to redeem a reward and when a child has chosen to redeem a reward, plus more.

  6. Encourages Independence: By making routines fun and rewarding, Nelli helps children develop a sense of responsibility, independence and time management skills, reducing the need for constant reminders and supervision.

When you purchase Nelli you receive lifetime access to our behavioural science backed software & your new sleek smart touchscreen home hub device. As well as endless customer support, software updates and oodles of fun for your child/children. 

Nelli is designed for children aged 4-12 years, however, it could also be well suited for older children with disabilities. 

Nelli motivates children by turning tasks into engaging games with a star points system and a rewards feature. It encourages them to complete tasks and earn star points, promoting a sense of achievement. The rewards feature is optional, it can be used as an extra incentive by allowing kids to cash-in their star points to redeem a reward as agreed on and set up together with your child.

Nelli is designed for families with children aged 4-12, including neurodiverse children and parents. It aids parents, educators, and therapists in teaching children independence, responsibility, and time management skills through structured routines. 

Nelli encourages positive behaviour through a system of customisable tasks and rewards. It positively reinforces good habits and completion of chores, incentivising children with a sense of accomplishment. We recommend setting up the tasks and rewards together with your child as this will get them excited, involved immediately, and open conversation about expectations of contribution and responsibilities of your child. And if you choose to set up rewards, it will help them understand that they need to uphold their end of the deal to get the reward, which teaches them about self-accountability and consequences. All of which are important life skills. 

Yes, parents have access to a dashboard where they can monitor and track their child’s task completion, progress towards goals, and overall engagement with the platform. Parents can also choose to enable email notifications to know when a child has missed a task, has earned enough stars to redeem a reward or has chosen to redeem a reward, plus more. 

Absolutely. Nelli is built to cater to a diverse range of learning styles and needs, making it an inclusive platform for all children to develop and grow. Nelli incorporates visual graphics and text to talk audio features to cater for non-readers and visually impaired children. Nelli’s ability to structure customisable tasks with icons and an easy to read timer clock means children can focus on one activity/task at a time, supporting executive functioning and children who may become easily overwhelmed. 

No, the Nelli software is locked on the hub device, and no other apps can be downloaded. This ensures a focused and safe environment for your child’s routines and tasks. 

Nelli is designed primarily for kids aged 4–12, with visuals, rewards, and routines tailored to this age group. Older children (and even adults) still greatly benefit from the structure and reminders of the Nelli Hub, and we’ve recently introduced the options to have a digital and analogue clock screen saver along with the option to change the underwater background to a basic theme and turn off the animations per profile. We are working on adding more backgrounds and avatars that will cater to teens and adults too.

Yes. Nelli requires a Wi-Fi connection to stay updated with new feature releases, sync tasks, and deliver reminders. Once connected, it works seamlessly as part of your home.

The parent control app is currently in development! For now, all routines and settings are managed directly on the Nelli Smart Hub device. Stay tuned! We’ll be releasing the parent control app in October to make life even smoother when you’re on the go. You can add new tasks, rewards, setup profiles, access settings and much more.

If you’re using NDIS funding, you can request an invoice straight from our Nelli page. Our team will then email you an invoice instantly to submit to your plan manager or support coordinator for payment. More details can be found on our Nelli page.

If it’s still logged into the previous owner’s account, use the PIN code 3004 to unlock, head to the settings menu and log out at the bottom. You will then see an option to create a new account where you’ll be guided through the easy step by step set up process.

Yes! The Nelli hub features a simple, step-by-step onboarding process that guides you through setting up your child’s profile, creating a task, and optionally setting up a reward.

A quick virtual tour of the home screen also provides a brief overview of your hub’s features.

To make setup even easier, we’ve included a quick-start guide in the box. It covers the setup steps, an overview of task types, tips for setting up rewards and using the star point system, plus example tasks and schedules to help you get started.

You’ll also find a QR code on the in-box guide, which takes you directly to our Nelli How-To Library —a collection of step-by-step videos, troubleshooting tips, and short articles.

Our blog section on our website is packed with great tips for making the most of your Nelli hub.

And if you ever need support, we’re here to help! Simply reach out to us at [email protected], and we’ll be happy to assist.

Absolutely. Nelli has been designed so that it can be fully customised to suit any family’s needs and schedule. There are multiple types of tasks to choose from. Tasks are 100% customisable. Parents are in control of setting the number of allocated stars for each task, as well as rewards for goal setting in collaboration with your child. Whether it’s monetary rewards, experiences and everything in between you can set the rewards that work best for your family. 

Have a large family? No problem! Nelli offers you the ability to create unlimited profiles. No one misses out on the fun.  

Yes. Your profile can be simultaneously used across multiple Nelli devices. Whether that be within your home or seamlessly integrating a profile for co-parenting and blended families. 

Nelli integrates behavioural science with technology to specifically engage children. Its child-centric design, gamification, and reward system are tailored to make routine management interactive and enjoyable. 

You can purchase Nelli HERE

Nelli is designed for everyone, no matter how tech-savvy you are. With its easy profile setup and functionality, you’ll be setup in no time at all! You can view the setup instructions HERE 

As a child therapist, you can integrate Nelli into your practice to enhance your therapeutic strategies and support your clients’ development. Nelli can be used to set personalised goals, create structured routines, and provide positive reinforcement for behaviours and tasks. Its customisable features allow you to tailor the experience to each child’s needs, making it an effective tool for encouraging responsibility, independence, and positive behavior in children. By incorporating Nelli, you can offer a consistent and engaging approach to behavior management and developmental support.

Educators can integrate Nelli into classroom routines, using its task management system to teach organisational skills, and use its reward system to reinforce positive classroom behaviours. 

Data security is a top priority for Nelli. We use industry-standard encryption and best practices to ensure all user data, particularly children’s data, is securely stored and protected.

Absolutely. Nelli comes with a 12-month warranty for peace of mind. If you have any issues, our team will work with you to resolve them quickly. We also offer a 30-day returns policy if you change your mind — just return your hub in its original condition for a full refund.

Please note: Orders placed using NDIS funds or via NDIS invoices are not eligible for the 30-day return policy, however if there are any issues with your hub the will work with you to replace.

Yes! Nelli can be set up to work across different environments. Each hub is tied to your family’s account, so if you’d like one in each household, routines can stay consistent for your child no matter where they are. This helps provide stability and predictability, especially in co-parenting situations.

We’re constantly improving Nelli. Software updates are rolled out regularly to add new features, refine existing ones, and improve performance. Updates install automatically over Wi-Fi, so you don’t need to do a thing.

Nelli is just a baby, only launched early 2025. We are constantly listening to our community and always enhancing and improving Nelli with cool new features and updates. When you own a Nelli hub you get free lifetime access to all core software updates and features.

We’re here for you long after checkout. You’ll have access to our friendly support team via email, chat, and phone if you ever need help. Plus, our online Help Centre is packed with tips, troubleshooting guides, and ideas for getting the most out of your Nelli.

Nelli is just a baby, only launched early 2025. We are constantly listening to our community and always enhancing and improving Nelli with cool new features and updates. When you own a Nelli hub you get free lifetime access to all core software updates and features.

Ready for easy breezy routines at home?

You’re one step away from stress-free parenting and  transforming your kids’ daily routine and chores into FUN, engaging and rewarding activities.