The Nelli How-To Library for trouble-shooting and to learn everything you need to know about setting up and using your Nelli.
Read time: 4 minutes
Welcome to Nelli! 🌈 Setting up Nelli for the first time is an exciting opportunity to help your child build independence, manage their time ⏰, and stay on top of tasks with a system that’s fun and engaging. Nelli’s star points and rewards system can transform daily routines into a game, motivating your child to complete tasks with a sense of accomplishment. ⭐ In this guide, we’ll walk you through how to set up Nelli effectively—focusing on the star points system, rewards, and how to choose the right tasks to keep your child engaged and motivated.
The first step is creating a personalised profile for your child. Nelli lets them choose their own avatar from a range of friendly monster characters and pick a profile colour. This sense of ownership is key to engaging them from the start. Don’t forget to let them choose their personal jingle 🎶—one of 16 fun tunes—which will play when it’s time for them to do a task. The jingle will be followed by Nelli’s text-to-talk feature, which calls out the task in a fun, personalised way, like: “Hey Jackson, it’s time to get dressed for school!”
Nelli offers three different types of tasks to help manage your child’s day:
Nelli also has a Reminder feature, which behaves like a notification task but doesn’t offer star points. This is handy for reminders like “Don’t forget your library book!” or “Put the bins out!”
Nelli’s star points system is designed to reward your child for completing tasks. Each task can be assigned between 0 to 3 stars, depending on its importance or difficulty. Here’s how to set it up for success:
One of the main pieces of feedback we’ve received from parents is around setting appropriate reward levels. It’s important to find the sweet spot so that rewards are motivating but not too easily reached.
Tips for Setting Rewards:
We’ve noticed that some parents are sticking to checklist tasks only, which limits Nelli’s ability to prompt and engage your child. To get the most out of Nelli:
Nelli gives you flexibility. If your child is unwell or it’s school holidays, you can easily snooze tasks for a day or a longer period. You can also add or remove star points manually when needed, such as awarding bonus stars for good behaviour at school or ad-hoc chores. The built-in timer feature is another handy tool for managing activities like playtime.
Nelli isn’t just for chores! You can set up tasks for family time too. Create blocks of time for activities like bike rides 🚲, mindfulness, or one-on-one time with Mum or Dad. You can even use notification tasks for family-wide activities, like remembering to put out the rubbish bins or bringing library books for school.
Setting up Nelli is easy, but it’s important to strike the right balance with star points and rewards to keep your child engaged. Start with simple tasks and achievable rewards, then adapt the system as you go based on your child’s needs and progress. Remember, Nelli is here to help, so don’t hesitate to explore all the different task types and features to make it work best for your family.
Enjoy the journey, and have fun watching your child grow in independence with Nelli by their side! 🚀
Connecting to WiFi is as easy as 1,2,3.
When you power on the device for the first time you will be prompted to ‘Add WiFi Credentials’.
It will open the WiFi Settings page in the settings menu for you so you can connect to your home internet.
Once connected, continue to tap the back arrow at the top left hand corner of the screen. This should bring you back into the setup screen in Nelli so you can continue the setup process.
If you have any trouble with this step, please reach out to support@nelli.com.au
We’ll endeavour to respond as quickly as possible to get you up and running.
Watch this short video to learn how to change the time zone for your Nelli account. Note: All tasks will sync to the selected time zone.
To adjust the volume tap on either the bottom left corner or bottom right corner of the screen to open the volume menu.
To access the wifi settings go to Settings page. On the right hand side next to Wifi tap on ‘connected’. This will open the wifi settings menu.
To exit the Wifi settings, tap on the back arrow twice at the top left of the screen.
To change a missed task to completed: open the child’s dashboard and tap on the sad face next to the task and enter your PIN code.
Unlock with your PIN and tap on the Star icon at the top left of the screen to access the Add or Remove Stars screen.
You can choose what you would like to receive emails notifications about in the Settings menu.
Watch this short video to learn how to setup your child’s profile
If you have multiple Nelli devices you can customise which child profiles are active on each device. Go to the Profiles page to edit the setting.
This feature will play the child’s jingle a second time when there is 40% of the time remaining and they haven’t yet completed it (Time-based tasks only).
This is great for kids who tend to get distracted easily. You can turn this feature ON/OFF for each child on the Profiles page.
Our Text to Talk feature will read out loud the task to the child when it’s time for them to do it.
You can turn this ON/OFF for each child on the Profiles page.
The Snooze feature is perfect for times like when your child is unwell or it’s school holidays. You can choose to snooze all or some of their tasks indefinitely, or for a selected period of time.
To access the Snooze settings, tap on the ‘Zzz’ icon at the top left of the screen.
Watch this short video to learn how to create a task.
Understanding Nelli’s Task Types:
Nelli offers three different types of tasks to help manage your child’s day:
Nelli also has a Reminder feature, which behaves like a notification task but doesn’t offer star points. This is handy for reminders like “Don’t forget your library book!” or “Put the bins out!”
Watch this short video to learn how to edit or delete a task.
Watch this short video to learn about the different ways you can search for a task.
Watch this short video to learn how to create a reward, edit a reward, or delete a reward.
Setting Up Rewards: Finding the Right Balance ⚖️
One of the main pieces of feedback we’ve received from parents is around setting appropriate reward levels. It’s important to find the sweet spot so that rewards are motivating but not too easily reached.
Tips for Setting Rewards:
Nelli’s built in Timer feature is a great all-rounder. Whether it’s managing screen time, encouraging healthy habits, or fostering independence, timers can be a game-changer.
Watch this quick video to learn how to use the Timer feature.
If you want some tips and information about how to use the timer feature, you can read our short blog: Time Well Spent: Harnessing the Power of Timers for Effective Parenting with Kids (Ages 4-12)
Countdowns are a classic parental tool, great to let your kids know when you mean business!
Watch this short video to learn how to use the Countdown feature.
Watch this short video to learn how to change the child’s Jingle
Watch this short video to learn how to change the child’s Avatar
Setting Up Rewards: Finding the Right Balance ⚖️
One of the main pieces of feedback we’ve received from parents is around setting appropriate reward levels. It’s important to find the sweet spot so that rewards are motivating but not too easily reached.
Tips for Setting Rewards:
For more tips and information read our short blog: Getting Started with Nelli: A Parent’s Guide to Setting Up Star Points and Rewards
Forgot your Pin code? Or has a cheeky child changed it on you?! Not to worry, it’s easy to reset.
Simply tap on the lock icon and select ‘I forgot my pin’. This will email you a 4 digit verification code you can use to reset your pin.
Watch this short video to learn how to edit the Screensaver and Sleep mode settings.
Watch this short video to learn how your child can redeem a reward.
This will permanently erase all account settings: All Profiles, Tasks and Rewards will be erased.
Note: This will not delete your Account. If you wish to have your Account deleted, please email support@nelli.com.au
To change your Account password (NOT the 4 digit Pin) you will need to log out of your Account. You can do this by going to the Settings menu at the bottom on the screen is the Log Out button.
If you’ve forgotten your Account password, once you Log Out you will have the option to tap on ‘Forgot Password’ and reset it by receiving a verification code to your email.
Watch this short video to learn how to provide feedback to us directly through your Nelli Smart Hub.
If you want to re-gift or re-sell your Nelli, all you need to do is ensure you log out of your account beforehand.
If you want to delete your Nelli account please email support@nelli.com.au
The email has to come from the same email address for the Nelli account.
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